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Payment Policy & Security

We accept payment with VISA, MasterCard and Maestro. We take security on card payments seriously and all card payments are handled by accredited partner Dibs Payment Services AB and are processed by CVV2/CVC2 security coding and 3D Secure protective layer.



Who Can Order

Anyone over 18 years can place an order. If you are under 18 you will need parental approval to shop from us. Minimum order value is 150 SEK.

Delivery & Shipping

PURE delivers from Stockholm SWEDEN via reliable courier Swedish Postal Services with tracking number. 

- For orders delivered in Sweden we charge a flat shipping rate of 50 SEK unless the order value exceeds 600 SEK whereby shipping is FREE. You can also opt to pick up your purchase in the Concept Store on Mäster Samuelsgatan 11, Stockholm whereby shipping is FREE. Bring your order confirmation and receipt at pickup.

- For all other countries we charge a flat shipping rate of 160 SEK unless the order value exceeds 1700 SEK whereby shipping is FREE.

We will process your order as quickly as possible usually within 48 hours however as orders are subject to stock availability please allow up to 2-8 working days. Should an item be out of stock or any other problem arise at point of delivery PURE will notify the buyer as soon as possible. If any items of the order are out of stock for a longer period of time they will be credited the order and will not be divided into several shipments.

VAT, Taxes & Duties

- All sales within Sweden and the EU will include 25 % Swedish VAT (Value Added Tax).

- All sales delivered outside of the EU are VAT free whereby all and any expenses for applicable taxes, sales tax, VAT, import duties or any other type of such costs will be the sole responsibility of the buyer in the import country.

Undeliverable packages 

It is the buyers responsibility to provide PURE with a valid delivery address. We will charge 160 SEK in handling & shipping fees for any failure to deliver package or uncollected packages that are returned to PURE.

Damaged packages 

Any damages to the package during transport or missing parts/parcels should be reported immediately to the courier who is liable as failure to do so terminates possibility to receive damages.

Privacy Policy

Collection of your personal information will only be used by PURE and will not be sold to third parties. PURE follows at all times regulations by the Data Protection Law (PUL). However if we are requested by the police or other government authority investigating illegal activities to provide your personal and user information, we are entitled do so.

Cookies

Cookies are fractions of computer code stored on your computer/mobile/handheld device when you visit certain pages of this website. Cookies do not contain any personally identifiable information and are not harmful to your computer but can be used to remember previous visits to our website so we can improve shopping experiences making them more tailored to products and offers of interest. 

Prices

All prices are expressed in Swedish Kronor (SEK) and are inclusive of 25 % Swedish VAT (VAT will be excluded for sales outside of the EU). PURE may at any time without prior notice change any pricing.

Accuracy of Pictures, Packaging & Colours

PURE always tries to provide the latest and most accurate product information as possible. However please note that the packaging of our products, name, name of colours etc may vary and does not constitute fault herein. Regarding volume it is always the written information that is the most accurate compared to pictures. Unfortunately we cannot guarantee that the colour options on your screen correspond exactly to reality as this depends on the colour reproduction and your individual screen settings of your computer.

If you are unsure about any product please contact customer service. It should also be noted that the supply in PURE boutiques may vary from the on-line supply.

Product Durability/Best Before Date

Look for a symbol that looks like a jar with an opened lid. Depending on the number indicated on this jar (for example 6, 12 or 24 months) this indicates the durability of the product from the time the customer opens the lid of the product. Other products may instead have specific date marked that indicate use by. Please note that the shelf life of any product is affected by how you store and use the product and PURE is not liable for changes to product as a result. Avoid direct sun light, too cold or too warm storage (traveling can effect) and avoid using your fingers when touching products to avoid spreading bacteria whereby product sustainability is shortened.

Claims & Exchanges

PURE guarantees that each item is examined before it is sent to customer however if the wrong items have been dispatched compared to order it should be reported immediately within 5 days to PURE for exchange and should be in unused resalable condition. Damages to package or items due to transport should be reported immediately to the courier after immediate examination otherwise any right for damages is terminated by the courier. Other exchanges are not allowed for hygienic reasons according to the Distant Sales Act (2005:59).

Force Majeure

PURE is relieved of its obligations to fulfil contractual agreements under extraordinary events such as war, natural disasters, strikes, government decisions, lack of deliveries or steep cost changes from suppliers and similar events beyond PUREs control which are not reasonably foreseeable.

PURE Boutique Membership & Gift Cards

Boutique memberships are only applicable in the boutiques and any membership discount cannot be used on this website unless specifically notified. Gift cards purchased in boutique can only be used in boutiques and gift cards bought online can only be used for online purchase. 

Promotional Codes 

PURE occasionally offers promotions through e-mails, social media such as Facebook or advertisements that include codes for special discounts. To redeem discount insert the code at time of order. We are sorry we cannot accept promotional codes at a later point than at order, all promotions should be redeemed immediately when order is placed.

Please note that excessive abuse or misuse of promotions & codes may result in order or item cancellation. PURE may restrict offer to one per client.

Copyright & Legal

PURE is happy to welcome you to its website and while PURE strives to ensure the accuracy of the information via the website, PURE does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website, and declines all responsibility for technical inaccuracies or other errors. PURE declines all responsibility for any difficulties accessing the site or for any communication line failure.

Copyright ©2015, PURE Stockholm. All rights reserved.

 

is a registered logo & trademark governed by law.

 
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